Reactive Response is our Guarantee
The Reactive SLA Service Agreement provides guaranteed reactive response to problems when they arise at a discounted service rate. Below is a more detailed list of what is included in the Reactive SLA Service Agreement.
Reactive Service Agreement Components
- 4 hour guaranteed response time to requests for service.
- Reduced rate for hourly service, in-house or on-site.
- 1/2 hour on-site billing minimum (reduced from one hour minimum).
- Monthly statement billing with full work order reporting (upon request).
- Annual equipment auditing and best practices reporting.
- On-site warranty service for all Synergenics equipment.
Book Your Free Assessment
Synergenics is committed to helping your business achieve its highest potential when it comes to IT support and service. Contact us to book your free network assessment. We look forward to meeting you.